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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Text is not saving the changes made to the text

    Asked by sloth0904 on December 19, 2013 at 11:02 AM


    Everytime I try to Underline, center, change the font or size using the text feature (not text box or text area)...it will reflect the changes, but once I hit the "complete" button, it reverts to the default and none of my updates are there...please help.  This is driving me crazy and I'm about to stop using JotForm all together.


    Can't include a screenshot or the url code because when I clicked the contact us link...it took me here and navigated away from my page.  Stupid!

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    Answered by EliezerN on December 19, 2013 at 12:41 PM

    I was able to reproduce the issue, it will not save any customized style given to the text in Text tool, see this video:


    So, I have forwarded this issue to our next level support so that they can find a prompt solution to this bug. We will update you via this thread once it is resolved.


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    Chief Technology Officer

    Answered by eee on December 19, 2013 at 03:37 PM


    Problem has been fixed,

    Happy Holidays,