What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Just updated to JotForm Premium because we were out of space, but...

    Asked by JPFitzgeralds on December 19, 2013 at 11:39 AM

    Still can not see form linked from our website, still get error message when going directly to form URL: http://form.jotform.us/jsform/32514353420140

     

    Form over quota

     

    This form has exceeded its allocated quota.
    Page URL:
    http://www.jpfitzgeralds.com/gift_cards.php

    JotForm Updated message jsform form over quota
  • Profile Image

    Answered by jedcadorna on December 19, 2013 at 02:27 PM

    Hello,

    We apologize for the inconvenience. Your form was disabled due to "Overlimit" and the upgrade didn't take effect. I was trying to locate your email and username in our records but I can't seem to find any existing payment recently made. Can you please send us the transaction ID and what is the payment gateway used when upgrading to premium. 

    We will wait for your response.