What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade to Jotform Economy not applied to my account!

    Asked by izac5 on December 19, 2013 at 11:43 AM
    Hey I need help. For some reason even though I have paid the upgrade to my account hasn't applied. I needed the upgrade yesterday. How can I get my money back? Perhaps if I pay the full price it will work. Dont know what to do and there is nobody I can phone to help.

     

     

    Subscription Details
    Plan
    JotForm Economy Yearly
    US$99.75 Yearly
    Payment Method
    Credit Card

     

    Update Payment Method Cancel Subscription

     

    Billing History
    18-Dec-2014
    Upcoming
    US$99.75
    18-Dec-2013
    Successful
    US$99.75
    JotForm my account yearly payment method interlogy
  • Profile Image
    JotForm Support

    Answered by Welvin on December 19, 2013 at 02:27 PM

    Hi,

    The upgrade is made to the account with username: bsawchuk (orders@qimaging.com). Do you know this account? Is this yours?

    You are currently logged in to the account: izac5 (saach@hostway.ca), and this account has no form in it. Please kindly check.

    Thanks