What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is blocked

    Asked by hiranferreira on December 19, 2013 at 12:18 PM

    I received a statement that my form has been disabled for allegedly exceeding its quota of 100mb. Accessed the form and erase all the answers. Even so the account is still blocked. I do not need an upgrade. You can unlock the account?


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    Answered by jedcadorna on December 19, 2013 at 02:49 PM


    Unfortunately deleting submissions does not reduce your monthly submission count. Your account will only be enabled if 1. The counter will refresh and 2. You have upgrade to a higher type of account like Premium, Professional etc. take note that the counter will refresh every 1st of the month so in you case your form will be accessible on January 1 2014 once the counter has been refreshed. 

    Please refer to our pricing page for more info http://www.jotform.com/pricing.