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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with users seeing "the OCSP has no certificate"

    Asked by typmarketing on December 19, 2013 at 12:46 PM

    Has anyone encountered this issue today?

    Users seeing "the OCSP has no certificate" when trying to submit a form?

    Possibly only on Firefox.

    Thanks

    Page URL:
    https://www.facebook.com/SodaStreamCanada/app_231619983666125

    thanks
  • Profile Image
    JotForm Support

    Answered by TitusN on December 19, 2013 at 02:50 PM

    Hello, 

    We have not recorded this situation today, are you experiencing it? 

    The OCSP (Online Certificate Status Protocol) is a safety feature that presents revocation information to the browser, which checks with the Certificate Authority whether there are any problems with the presented certificate. 

    If there are, the transation is rejected. 

    This issue could be related to an old embed code done on https

    If so, please re-embed your form and let us know if you are experiencing the same problem. 

    Just as a precaution, I will forward this issue to the next level for deliberation. 

    Thank you. 

  • Profile Image

    Answered by typmarketing on December 19, 2013 at 02:54 PM

    Thanks for the response.

    I have since heard from the same user that they are no longer experiencing the problem.

     

    Could have been a user side issue with their browser.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 19, 2013 at 03:00 PM

    Yes it could. 

    Old browsers have been known to raise such issues that would revoke a certificate, or cripple a browser to the point of lacking verification, or false positives of invalid certificates. 

    Thank you for letting us know, such information helps us improve the efficiency of our services and protect our users as well.