What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Being Forwarded To Email

    Asked by 3genter on December 19, 2013 at 12:57 PM

    Forms worked fine yesterday - today they are not being forwarded to the emails set up.  Email is working fine on our end.


    Tim Somers


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    JotForm Support Manager

    Answered by Jeanette on December 19, 2013 at 03:40 PM

    I just checked your form, the problem is that your email alert settings were not setup correctly. The sender name was left as "Please select"  I changed it to Contact Name. But you can edit it and choose another form question

    Please check your spam folder to find your submissions. Let us know if further help is needed

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    Answered by 3genter on December 19, 2013 at 04:39 PM

    I don't understand this at all - they worked fine yesterday?

    Nothing in spam, Jotform has been white listed for a LONG TIME.

    What does "But you can edit it and choose another form question" mean, what do I need to do?

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    Answered by Cesar on December 19, 2013 at 10:34 PM

    Jeanette has updated your form's Sender Name from "Please Select" to the field "Contact Name" of your form. This has been done to avoid having the email rejected by email service providers. As some email service providers reject emails that do not contain Sender Names. 

    With the changes that have made kindly try performing a submission on your form. Do let us know if the issue persist with the current settings. Thank you.


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