Form not uploading attachments even though it is a required field?

  • Profile Image
    Ultralabels
    Asked on December 19, 2013 at 05:27 PM

    Hello,

    I am trialing the upload a file option,

    I have got *Required on the upload field.

    I have just recieved a submission with no attachement. (client says they uploaded files)

    How is that possible?

    Thanks

    http://www.ultralabels.com.au/file-upload

    (there was one file type that I didn't have in the "Allowed" file types but this is now added)

     

  • Profile Image
    Cesar
    Answered on December 19, 2013 at 11:34 PM

    I have performed a test submission and added 2 test files for upload on your form. It appears that they have been recevied:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22475_testuplimg.png

    The users submission may have experience upload transferring problems. I would advice to have the user resubmit the form. As it appears to be the only missing upload:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22476_missingupl.png

     

    Kindly let us know if the user persists having issue performing the upload on his submission. So that we may be able to help you further. Thank you.

  • Profile Image
    Cesar
    Answered on December 19, 2013 at 11:34 PM

    I have performed a test submission and added 2 test files for upload on your form. It appears that they have been recevied:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22475_testuplimg.png

    The users submission may have experience upload transferring problems. I would advice to have the user resubmit the form. As it appears to be the only missing upload:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22476_missingupl.png

     

    Kindly let us know if the user persists having issue performing the upload on his submission. So that we may be able to help you further. Thank you.

  • Profile Image
    Ultralabels
    Answered on January 30, 2014 at 04:39 PM

    Hello,

    This has been happeing again, it seems to be very intermittent,

    The user has upload 1 submission with an attchment and 2 without.

    I don't understand why I receive the submissions with no attachement when it is a required feild.

    If the file submission is not sucessful then it should error on the users side and I not recieve anything?

    It is quite embarrassing to go back to our client after this has happened.

    Please help

  • Profile Image
    Mike_T
    Answered on January 30, 2014 at 06:01 PM

    We would like to recommend you to disable a 'Validate Image' option on your Multiple Upload field. There is a chance that some outdated browsers and files might fail on that kind of validation.

    Also, you might consider allowing every extension to increase a range of the files that you can accept.

    Thank you.

  • Profile Image
    Ultralabels
    Answered on January 30, 2014 at 07:10 PM

    Ok a will give that a go thanks.

  • Profile Image
    Ultralabels
    Answered on February 06, 2014 at 05:04 PM

    Ok I have done all that and it is still happening

    Please help, I really don't want to go back to yousendit.

    This is really good when it works and really bad when it doesn't..

  • Profile Image
    Mike_T
    Answered on February 06, 2014 at 06:31 PM

    I have created a 'Clone of Ultra Website Upload' form under your account, that form is on another JotForm domain, so it might be different.

    Here is a link to that form:

    http://www.jotformpro.com/form/40366979096975

    Please try that form on your website. Thank you.

  • Profile Image
    Ultralabels
    Answered on February 09, 2014 at 06:10 PM

    Ok I used the new form and I received a submission almost straight away (with no attachedment)

    I am not sure exaclty if they used the new one or the old one.

    Can you please check?

     

  • Profile Image
    Ultralabels
    Answered on February 09, 2014 at 06:47 PM

    btw if we can sort this out I will definatly go pro

  • Profile Image
    ashwin_d
    Answered on February 09, 2014 at 10:16 PM

    Hello Ultralabels,

    Upon checking the submission list, I did not find any submissions in the cloned form. It seems that you have not used the old form URL insted of the new one shared by my colleague. 

    The form embed in your web page is actually the cloned form. I sent you a test submission and upon checking your form's submission page, I found the uploaded files are there.

    Could you please check and get back to us if you have received the link to the uploaded file in submission email you have received?

    Thank you!

  • Profile Image
    Ultralabels
    Answered on February 09, 2014 at 10:23 PM

    Yep got them thanks

  • Profile Image
    ashwin_d
    Answered on February 10, 2014 at 03:25 AM

    Hello Ultralabels,

    I am glad to know that.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Charlie
    Answered on June 29, 2016 at 09:48 AM

    Hi,

    We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments  

    We hope you will like it.

    Thank you.