What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    payment account

    Asked by smanimania on June 19, 2011 at 07:17 AM


    if I don't pay the account can I see the old submissions,files uploads and forms?

    Best Regards,


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    JotForm Support

    Answered by mliz on June 19, 2011 at 09:11 AM

    Hi Roberto,

    As of the moment your have a free registered account you can find the limits at: http://www.jotform.com/pricing

    Once you reach your submission limit, your forms will be disabled for the meantime. It will only be reactivated until you either upgrade your account or wait for the next month when your counter resets to zero. You can still access the old submissions and submitted data prior to the account lock.

    If you upgraded to the paid account the same limitation applies when
    account is locked due to failed payment.

    Let us know if you have further questions.


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    Answered by allanftd on June 19, 2011 at 09:13 AM

    Hi Roberto,

    Yes, you should still be able to see your files, submissions, and forms if you failed to pay your subscription for the month. Only your submissions and file upload size allowance will be downgraded back to the free account.

    Please let us know if you have any other questions or concerns.