What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Upgraded to Premium but not appearing

    Asked by yannbuydens on December 20, 2013 at 09:20 AM

    I'VE PAID FOR THE YEARLY PLAN BUT MY SUBMISSION LIMIT IS STILL 100!!!! IM USING THIS ON MY ECOMMERCE SITE AND THIS IS A TOTAL DISASTER IF THERE CAN'T BE ANY MORE SUBMISSIONS!!!!!!!!!!

    I'VE PAID. PLEASE DO SOMETHING ABOUT THIS. I SWEAR I WILL WARN ALL THE BLOGS IN THE WORLD ABOUT JOTFORM IF THIS ISN'T FIXED SOON!!!!! DON'T MAKE ME HATE YOU

    Submissions JotForm submission limit yearly
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    JotForm Support

    Answered by ardy0689 on December 20, 2013 at 10:23 AM

    We apologize for this inconvenience. However, we already resolved your issue here on this thread

    http://www.jotformeu.com/answers/306940-ive-upgraded-but-my-submission-limit-has-not-increased#4

    We also replied there a solution for your issue that you have not seeing the Premium status. I would like to advise that please avoid making separate threads on the same issue to avoid confusions and to better focus on the issue and avoiding scattered replies. Again we apologize for this inconvenience. Thank you