What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't access my forms

    Asked by veramats on December 20, 2013 at 10:38 AM

    I am using safari and firefox and I can't access my forms with either browser.

    My Forms can't access and
  • Profile Image
    JotForm Support

    Answered by TitusN on December 20, 2013 at 11:27 AM

    Hello, 

    Sorry about that, and thank you for bringing this to our attention. 

    We can confirm that your forms are intact, and accessible from our end. 

    Please log out and log back in using this URL.

    Does that help?       

    Please let us know. 

  • Profile Image

    Answered by veramats on December 20, 2013 at 11:31 AM

    I clicked on the url and logged in and it took me back to my yahoo account.  Now when I click on the url it goes to my yahoo account.  ?

  • Profile Image

    Answered by veramats on December 20, 2013 at 11:32 AM

    Ok, it works now.  Very weird!

  • Profile Image
    JotForm Support

    Answered by TitusN on December 20, 2013 at 11:35 AM

    Hello, 

    Sorry about the inconvinience this is causing you. 

    Jotform works best with Mozilla Firefox and Google Chrome. 

    However, just to be cautious, clear your browser cache whenever you run into such challenges. 

    Also, check your browser by following the following link -  It will tell you whether there are any updates or reccomended changes you might have to implement: http://www.whatismybrowser.com/

    Please let us know how we can assist further.