What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem reading submissions - out of the blue

    Asked by omegatx on December 20, 2013 at 11:01 AM

    RE: Account omegatx

    Today I logged in and attempted to read my submissions so I can release them to be sent. (paypal). I received this message each time from the following browsers:

    Chrome
    MSIE
    Fiefox

    All are up to date...

    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.

    Any ideas? Thanks... Paul...

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    Screenshot
    Submissions problem message different thanks
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    JotForm Support

    Answered by EltonCris on December 20, 2013 at 11:37 AM

    Hi Paul,

    We are truly sorry about that.

    The problem is now fixed.

    Thanks!