What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting the following error in Firefox also.

    Asked by buildteam on December 20, 2013 at 11:09 AM

    When trying to open a form in Firefox also getting an error.

    Cannot read form information.  Try reloading the page.  You will probably need

    to use a different browser (such as

    Firefox).  There seems to be a bug with the Internet Explorer version you are using.

    different
  • Profile Image

    Answered by pieladyson on December 20, 2013 at 11:11 AM

    I tried Firefox, Safari, Chrome & IE, Mac and PC and all return the same message!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 20, 2013 at 12:10 PM

    We are very sorry about it. This was a temporary issue which should be fixed now. Let us know if the problem persist in your end

  • Profile Image

    Answered by jimattheloft on December 20, 2013 at 12:13 PM

    Ours is working now ... thank you for taking care of it quickly.

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 20, 2013 at 02:07 PM

    Thank you for your update. If you notice any other issues, please feel free to contact us anytime.