My Form In FireFox Does Not Work At All?

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    Asked on June 19, 2011 at 10:36 AM

    Please can anybody help me, as I am using the lightbox method of showing my form, and it works fine in IE, but I have checked on FF and the link fails to work?

    Please note this website is still being built, and I have taken the underline out from the words "Make A Reservation / Comments - Questions", as I have not finished yet, and there are some test scripts going on also, are they the issue, as that dropdown pictures of food, can come out, if anybody thinks that is the cause of this form failing to work in FF.

    Many thanks for any help and all the best to you all............Stephen Smith.

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    Answered on June 19, 2011 at 08:59 PM

    Hi Stephen,

    Thanks for your inquiry. It is possible that the image slideshow script had some conflict with the form embed code. To find out, please remove the slideshow script temporarily and reinstate the lightbox code into the same page. Then test the page again. If the lightbox form works this time, we can conclude that there is a conflict between the two.

    In order to resolve this, a workaround that I can think of is to insert an iframe and place all of the contents there (including the lightbox form link) into the webpage within the iframe.

    In this way, the lightbox script and the image slideshow script do not interfere with each other since they are no longer placed within the same webpage.

    Please try it and let us know how it goes. Thank you for using JotForm!


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    Answered on June 21, 2011 at 12:03 PM

    Dear JotForm Support

    Many thanks for your reply, but I have sorted out the issue I was facing with FireFox, but for some reason, in IE the form shows all the burgundy colour right from the top to the bottom, but in FireFox, it does not? Can you explain why please?

    Also as the two browsers are different, the form shows up different, meaning in IE it is more of a iFrame and in FF it is how I wish the form to be, and of course the width settings are the same for both browsers as that is preset of course.

    Can you please take another look in both browsers and advise me on what can be done admin? The url is listed below, and you know the text to press on to view the form.

    Many thanks to you all.


    Stephen Smith.

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    Answered on June 24, 2011 at 12:11 AM

    Hello Stephen,

    Are you referring to the scroll bars that's showing up at the bottom of the form? If so, just extend the width of your feedback form script by a few pixels, just enough to let the popping up message box breathe when it's showing up, say around 3-5px more?

    If this is not what you mean, can you tell me more details about this iframe-looking-like issue in IE?

    Will wait for your response.