What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i downgrade my plan back down to Free?

    Asked by CameronW on June 19, 2011 at 12:44 PM

    Hi, I was wondering if you could please tell me how to downgrade back down to the Free plan please?


    Many Thanks


    Cameron Warren

  • Profile Image
    JotForm Support

    Answered by liyam on June 19, 2011 at 12:58 PM

    Hello Cameron,

    Thank you for posting your inquiry.

    Since you are paying using Paypal, you are the only one who can do the cancellation of your subscription.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please don't hesitate to ask.