What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the current pathway of my contact forms?

    Asked by joelsoul on December 20, 2013 at 12:51 PM

    Currently I am notified of a response to my form "Counseling Inquiry|Website" [http://www.jotform.com/?formID=11211632390] via a website that is not operating at this time. In the notification the sender email address includes the following: JotForm [email of person completing the form] via soul-support.org .

    I want to change the process so that the information on all forms is sent via a functioning website address [www.soulsupportcounselingct.com]

    I am the site owner and have access to "backend". My IT person is not available to help with this problem. Are you able to direct me to how I can make this change?

    Thank you for any help you can provide.

    Page URL:

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    JotForm Support

    Answered by Mike_T on December 20, 2013 at 02:16 PM

    Thank you for contacting us.

    Do you basically need to send the email alerts from your own domain? If yes, then you will need to add an SMTP sender and use it in your Email Notifications and Autoresponders.

    We have a tutorial available here:

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.

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    Answered by joelsoul on December 20, 2013 at 02:39 PM
    Thanks for your response. I'll try that and will contact you if I have
    further questions.