How can I change the current pathway of my contact forms?

  • Profile Image
    joelsoul
    Asked on December 20, 2013 at 12:51 PM

    Currently I am notified of a response to my form "Counseling Inquiry|Website" [http://www.jotform.com/?formID=11211632390] via a website that is not operating at this time. In the notification the sender email address includes the following: JotForm [email of person completing the form] via soul-support.org .

    I want to change the process so that the information on all forms is sent via a functioning website address [www.soulsupportcounselingct.com]

    I am the site owner and have access to "backend". My IT person is not available to help with this problem. Are you able to direct me to how I can make this change?

    Thank you for any help you can provide.

  • Profile Image
    Mike_T
    Answered on December 20, 2013 at 02:16 PM

    Thank you for contacting us.

    Do you basically need to send the email alerts from your own domain? If yes, then you will need to add an SMTP sender and use it in your Email Notifications and Autoresponders.

    We have a tutorial available here:

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.

  • Profile Image
    joelsoul
    Answered on December 20, 2013 at 02:39 PM
    Thanks for your response. I'll try that and will contact you if I have
    further questions.
    ...