Users not receiving email from noreply@jotform.com

  • Profile Image
    Jeff 
    Asked on May 04, 2021 at 03:16 PM
  • Profile Image
    Cecile_A
    Answered on May 04, 2021 at 08:13 PM

    Hello Jeff,

    Thank you for contacting support.

    To assist you correctly, may we know the details of your concern?

    Looking forward to your reply.

  • Profile Image
    Jeff 
    Answered on May 06, 2021 at 02:55 PM
    I have users experiencing issues receiving emails from your no reply address of “noreply@jotform.com”, but appears I’m receiving it.
    Jeff Francois
    Jr. Systems Engineer
    [Description: Description: cid:11D8481E-BA43-40D6-AC1B-997C11E5C22F@larkinhospital.local]
    South Miami Campus
    7031 Southwest 62nd Avenue
    Office: 305.284.7554
    Direct: 305.284.7686
    Email: jfrancois@larkinhospital.com
    ...
  • Profile Image
    Cecile_A
    Answered on May 06, 2021 at 07:39 PM

    Is the issue happening to all your forms? If not, kindly share to us the URL of the form having this issue.

    Guide:Where-to-find-my-form-url

    Also, send us the ID of the submissions with user not being sent the email so that we could confirm whether the email has indeed failed or sent successfully.

    Guide:Where-to-find-the-submission-id

    Looking forward to your reply.