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JeffAsked on May 4, 2021 at 3:16 PM
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Cecile JotForm SupportReplied on May 4, 2021 at 8:13 PM
Hello Jeff,
Thank you for contacting support.
To assist you correctly, may we know the details of your concern?
Looking forward to your reply.
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JeffReplied on May 6, 2021 at 2:55 PMI have users experiencing issues receiving emails from your no reply address of “noreply@jotform.com”, but appears I’m receiving it.
Jeff Francois
Jr. Systems Engineer
[Description: Description: cid:11D8481E-BA43-40D6-AC1B-997C11E5C22F@larkinhospital.local]
South Miami Campus
7031 Southwest 62nd Avenue
Office: 305.284.7554
Direct: 305.284.7686
Email: jfrancois@larkinhospital.com
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Cecile JotForm SupportReplied on May 6, 2021 at 7:39 PM
Is the issue happening to all your forms? If not, kindly share to us the URL of the form having this issue.
Guide:Where-to-find-my-form-url
Also, send us the ID of the submissions with user not being sent the email so that we could confirm whether the email has indeed failed or sent successfully.
Guide:Where-to-find-the-submission-id
Looking forward to your reply.