What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel subscription?

    Asked by webbureau on December 20, 2013 at 07:54 PM

    cancelad plan

  • Profile Image
    JotForm Support

    Answered by Welvin on December 21, 2013 at 09:18 AM


    Please follow the steps below in order to cancel your subscription with Jotform. Since you pay through Paypal, you need to manually do it from your Paypal Account.

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Find and Select Jotform from the list of the merchants whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request

    You can also find this guide here: Subscription Cancellation.

    Let us know if you need further assistance.