How to cancel subscription?

  • Profile Image
    Asked on December 20, 2013 at 07:54 PM

    cancelad plan

  • Profile Image
    Answered on December 21, 2013 at 09:18 AM


    Please follow the steps below in order to cancel your subscription with Jotform. Since you pay through Paypal, you need to manually do it from your Paypal Account.

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Find and Select Jotform from the list of the merchants whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request

    You can also find this guide here: Subscription Cancellation.

    Let us know if you need further assistance.