What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i save a custom form?

    Asked by seebold on December 20, 2013 at 11:04 PM
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    JotForm Support

    Answered by liyam on December 21, 2013 at 11:09 AM

    Hello, seebold. When you say saving a custom form, do you mean to say that you have fully modified it from the form builder?  Anyhow, you can fully edit the layout of your form and simply click the Save icon from the upper-left part of the tool bar from the form builder

    After this, you can get your form's source by clicking Embed Form


    Then click Source

    And then copy the full source code of your form and have it placed on your webpage. 

    In addition, you can also further edit your form's layout from your web page.

    Please do let us know if you have further questions or concerns.

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    Answered by seebold on December 21, 2013 at 01:09 PM
    Thank you. I had no problem doing everything you mention. I think it's a software issue. I hit the save button. But when I go back to my saved form area nothing is saved and I must start over again. I did this several times then emailed you because I thought I was saving wrong
    Best Regards,
    Earl's Landscape
    Pressure Cleaning
    Deck Restorations
    Soft Roof Cleaning
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    Answered by jedcadorna on December 21, 2013 at 07:41 PM

    Hi Earl,

    We are sorry to hear that. I haven't encounter this issue yet but have you tried to cleared your browsers cache or tried using a different browser to isolate the issue or if still does not work try other computer? Can you also send a sample video of the problem you can use http://www.techsmith.com/jing.html to capture and upload a short video recording. Make sure also that you are logged into your account when updating your form.

    We'll wait for your reply.



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    Answered by EliezerN on December 30, 2013 at 11:25 AM


    If you have replied to us, let me inform you that your response did not reach us, kindly use this link to resend it: http://www.jotform.com/answers/307843

    If your message is about an unrelated inquiry, kindly open a new thread to post your questions.