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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Return url for paypal

    Asked by D_J_S on December 21, 2013 at 05:42 AM

    I recently changed my forms to "secure" when i installed an SSL certificate on my website. Therefore my thank you page / changed from http tp https. Now my thank you page / order complete page is unreachable after payment is made with paypal. How can I change my return url address in jotform to reflect that the page is now https and not http?

     

    Thanks

    My Forms JotForm thanks and
  • Profile Image

    Answered by D_J_S on December 21, 2013 at 05:55 AM

    I wanted to add that I have already changed the address on the "thank You" (smiley face) but this has not solved the problem.

  • Profile Image

    Answered by Cesar on December 21, 2013 at 11:33 AM

    The PayPal Auto Return setting may override the setting on the form. Kindly verify if there is any URL listed under that setting on your PayPal Account. In any case, you can also try adding your url:

    https://driver-records.com/ordercomplete.html

    So that paypal redirects to that page, after payment is complete, thru end.

    Do let us know if the issue persists. Thank you.

     

    Related Article:
    Paypal Auto Return Overview

  • Profile Image

    Answered by D_J_S on December 21, 2013 at 01:14 PM

    Thanks for you response. I have verified that the address is correct on PayPal. They claim it must be an issue on the form end. Any ideas would be welcome. Thanks

  • Profile Image

    Answered by D_J_S on December 21, 2013 at 02:56 PM
    Thanks for your response. I have verified that the address is correct on
    PayPal. They claim it must be an issue on the form end. Any ideas would
    be welcome. Thanks
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 21, 2013 at 09:25 PM

    I am not sure if you changed the embed code of the form to SSL. To do that

    1. Click "Setup & Embed" > "Embed Form" buttons

    2. Check the "Secure Form" box in the Form Embed Wizard

    And grab your preferred Form Embed Method.