Hi - I can't seem to integrate with Zapier!

  • Young_Morgan
    Asked on May 5, 2021 at 6:00 AM

    I am trying to use Zapier to send Jotform data to Copper. Whenever I set it up, it has the following error when I test the trigger.

    Javascript Exception: `TypeError: Cannot read property 'map' of undefined`.

    This happens even if I create a completely blank brand new contact form. Could you let me know how to resolve this? Thanks!

  • Marco JotForm Support
    Replied on May 5, 2021 at 9:40 AM

    Hello there,

    Thanks for reaching out to us!

    Is this the first time you're integrating your form with Zapier did you already used the zapier integration on your form before without any problems?

    Could you kindly share your zap with us so we can test it, if possible?

    You can see how to do it here:

    https://zapier.com/help/manage/collaborate/share-a-copy-of-your-zap


    Thanks for your cooperation,

    Marco

  • Young_Morgan
    Replied on May 5, 2021 at 1:00 PM
    Hi - unfortunately I cannot share the zap with you because it doesn't work. It
    seems like it stops you from sharing zaps with an outstanding error!
    ...
  • Young_Morgan
    Replied on May 5, 2021 at 1:11 PM
    Maybe this
    works? https://zapier.com/shared/a54e3ae7df82488b198b4d782e3ab1d98ff47c1d
    ...
  • Marco JotForm Support
    Replied on May 5, 2021 at 3:30 PM

    Hello again,

    Thanks for providing further details.

    Would it be possible for you to try creating a new Zapier integration to send Jotform submissions to something else, like assigning a row to Google Sheet for example? Just to understand if the problem you're experiencing is related to Copper, and make sure that Zapier works regularly.

    Thanks for your cooperation,

    Marco