Delete submissions and account

  • Carrie
    Asked on May 5, 2021 at 10:57 AM

    Hi,

    I have closed my business that I have used jot form for and I want to delete all of their info securely that I have collected, please advise.

    I am doing this because I received notice of a fraudulent login attempt today, I changed my password and enabled two factor identification. But I would like to remove all my data and close my account.

    Please let me know how to do this

    Sincerely,

    Carrie:)

  • Billy JotForm Support
    Replied on May 5, 2021 at 3:08 PM

    Hello there,

    I hope you're doing well. I'm glad to hear that you've taken measures to prevent other people from stealing your collected data.

    Kindly refer to this article on how to permanently delete all your submissions. Here's the guide on how to delete your account.

    Technically, when you delete your account, all of its submissions will be deleted as well but it is still a good practice to delete the submissions followed by the deletion of the account.

    Should you need further assistance, please don't hesitate to contact us back. Have a nice day and stay safe and healthy.

    Regards,

    Billy

  • Carrie
    Replied on May 6, 2021 at 5:14 PM

    Hi Billy!

    Thank you so much! I followed all the steps and completed the process. I found jot form very useful and if I open another business I will be back.

    Have a great day and thanks again!

    Carrie:)

  • Ashwin JotForm Support
    Replied on May 6, 2021 at 11:56 PM

    I did check your account and found that you have already deleted your submissions and account as well. Your account will be purged automatically in 30 days.

    Do get back to us if you have any questions.