What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure embed problem. Almost out of space.

    Asked by ttaylor3rd on December 21, 2013 at 04:40 PM

    I reset my forms to using the non-secure embed but it still seems to be registering as a secure embed. And my account is getting a warning about almost being out of space. How can I stop this? Could you please reset my account?

    Sorry, but the "Secure Submissions" limitation is not stated on the page with your plans. If it was, I would not have used the secure embed, at least for now.

    - Thanks for your assistance in this matter.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on December 21, 2013 at 10:11 PM

    Actually, the secure submission(SSL) is mentioned in our pricing page

    Probably it is not clearly spotted, but it's there if you see more carefully

    I've reset the counter, but remember this is one time reset. So please make sure the embed code doesn't start with https://secure  


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    Answered by ttaylor3rd on December 21, 2013 at 11:35 PM

    Thank you, I will try to guide my client to a paid subscription and more secure forms.