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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are there limits to the size of the files that can be uploaded through Box?

    Asked by wmosuploads on December 21, 2013 at 05:16 PM

    One of the people submitting forms is claiming she's getting an error message about file size being too large. The files are uploaded through an integration with our Box account. Is there a limit as to the size of files that can be uploaded?

    Page URL:

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    JotForm Support

    Answered by liyam on December 21, 2013 at 10:57 PM

    Hello wmosuploads.  According to Box.net, a free user can upload up to a maximum of 250GB/upload, while a starter account can do an upload of up to 2GB, and business/enterprise accounts can do a 5GB upload.  

    However, there is a 1GB per upload limit here in JotForm so whichever comes lowest will eventually meet an error.  So if you're using a free account with box, you will be restricted up to 250MB/upload

    Hope this clarifies your concerns.  If you have further questions or concerns, please do let us know.


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    Answered by wmosuploads on December 23, 2013 at 10:34 AM

    Unfortunately, we have a related problem. We are allowing people to upload up to six image files with their form answers. Instead of uploading the images to our Box account, the images are being embedded in PDFs and I can't see the image files anywhere. Do you have any insight into this?

    Many thanks!

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    Answered by wmosuploads on December 23, 2013 at 10:39 AM

    Oh, and here is an actual copy of the error message we got when trying to upload the images. 

    Upload Error
    Mixed Sparkle Brac..JPG is 2.09 MB but it cannot be bigger than 1,024.00 kB 

    Please go back and fix the problem(s)
    Any ideas?
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    JotForm Support

    Answered by TitusN on December 23, 2013 at 10:58 AM


    Please try the following: 

    Change the upload limit on your form, as this validation would still prevent you from uploading your file to Box.net: 

    Please do this for all your upload fields

    Does this help? Please let us know