What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I being charged?

    Asked by Sandy2121 on December 21, 2013 at 06:15 PM

    I should be under the free program....I only went over once.  Maybe I got to cancel myself?

    Can you credit me?

    credit
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 21, 2013 at 10:29 PM

    I've canceled the subscription and have credited the last 2 charges as the system does not alow me to make more than 2.

    We always encourage our customer to cancel any time within the next 30 days of the first charge, so no more charges are applied