What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Custom Submit Button Visible in Chrome and Safari, but not Firefox

    Asked by Morainefor2015 on June 20, 2011 at 08:13 AM

    Hello

    I'm creating a pledge form within a self-hosted Wordpress page.  I created a custom submit button and it shows up perfectly on Safari and Chrome, but when I view the page in Firefox the button doesn't display.  I've asked others to look at it in Firefox and they're unable to see the button either.

     

    Thanks very much!

    b.

    Page URL:
    http://bri-anneswan.com/m2015/

  • Profile Image

    Answered by allanftd on June 20, 2011 at 10:13 AM

    Hi Morainefor2015,

    I visited your form using Safari and Chrome and I got this instead:

    Submit Form

    When I tried using Firefox, I got the same image instead of the custom Submit button as shown below:

    Kindly check your button and try again. You may want to consider changing the image hosting provider for your button.

    Thank you for using JotForm!

    JOTFORM SUPPORT 

  • Profile Image

    Answered by Morainefor2015 on June 21, 2011 at 10:22 AM

    Thank you very much for the reply.  I switched the image onto my own server, but I still seem to be having the same problem.  In Chrome and Safari is looks exactly as it should:

     

    Chrome

     

    But in Firefox the button is still not displaying:

     

    Firefox

     

    I've tried hosting the button in different places, saving it in different file formats and still no luck.

  • Profile Image

    Answered by allanftd on June 22, 2011 at 12:24 AM

    Hi Simon,

    Thanks for considering our suggestions though it failed to work. It appears that the submit button gets hidden from view. May we ask you to use the Iframe embed code instead of the one you're currently using? Let us know how it goes this time.

    Thank you for using JotForm!

    JOTFORM SUPPORT