Custom Submit Button Visible in Chrome and Safari, but not Firefox

  • Profile Image
    Morainefor2015
    Asked on June 20, 2011 at 08:13 AM

    Hello

    I'm creating a pledge form within a self-hosted Wordpress page.  I created a custom submit button and it shows up perfectly on Safari and Chrome, but when I view the page in Firefox the button doesn't display.  I've asked others to look at it in Firefox and they're unable to see the button either.

     

    Thanks very much!

    b.

  • Profile Image
    allanftd
    Answered on June 20, 2011 at 10:13 AM

    Hi Morainefor2015,

    I visited your form using Safari and Chrome and I got this instead:

    Submit Form

    When I tried using Firefox, I got the same image instead of the custom Submit button as shown below:

    Kindly check your button and try again. You may want to consider changing the image hosting provider for your button.

    Thank you for using JotForm!

    JOTFORM SUPPORT 

  • Profile Image
    Morainefor2015
    Answered on June 21, 2011 at 10:22 AM

    Thank you very much for the reply.  I switched the image onto my own server, but I still seem to be having the same problem.  In Chrome and Safari is looks exactly as it should:

     

    Chrome

     

    But in Firefox the button is still not displaying:

     

    Firefox

     

    I've tried hosting the button in different places, saving it in different file formats and still no luck.

  • Profile Image
    allanftd
    Answered on June 22, 2011 at 12:24 AM

    Hi Simon,

    Thanks for considering our suggestions though it failed to work. It appears that the submit button gets hidden from view. May we ask you to use the Iframe embed code instead of the one you're currently using? Let us know how it goes this time.

    Thank you for using JotForm!

    JOTFORM SUPPORT