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  • Profile Image

    Not All Data is being captured in email submission form!

    Asked by jamieharrison on December 21, 2013 at 09:56 PM

    How come when I test this form all works correct except:


    Section 2 and Section 3 is not recording the data I entered in below email capture.


    Question Answer
    Company Name
    Your Name Test test last name
    Phone Number (501) 223.2393
    E-mail jamie@asap-1.com
    How Many Caps 288 @ qty.
    Select Cap Style Half Sandwich
    Select Cap Profile
    Select Cap Fastener
    Front Panel Colors yellow
    Side/Back Panel Colors yellow
    Visor Color red
    Under Visor Color black
    Sandwich Visor Color (Only If Applicable) black
    Button Color black
    Eyelet Color (s) black
    Back Closure Color black
    Sweat Band Color black
    Contrasting Stitch
    Location 1 Front Artwork JPG, PNG, EPS, AI ASAP logo 2 Clr.png
    Location 1 Front (Text Only)
    Location 2 Back Artwork JPG, PNG, EPS, AI ASAP Custom Cap Company.png
    Location 2 Back (Text Only)
    Location 3 Left Visor Artwork JPG, PNG, EPS, AI
    Location 3 Left Visor (Text Only)
    Location 4 Left Temple Artwork JPG, PNG, EPS, AI
    Location 4 Left Temple(Text Only)
    Location 5 Right Visor Artwork JPG, PNG, EPS, AI
    Location 5 Right Visor (Text Only)
    Location 6 Right Temple Artwork JPG, PNG, EPS, AI
    Location 6 Right Temple (Text Only)
    Location 7 Back Fastener Artwork JPG, PNG, EPS, AI
    Location 7 Back Fastener(Text Only) www. asap-1.com
    Location 8 Under Visor Artwork JPG, PNG, EPS, AI
    Location 8 Under Visor (Text Only) John 3:16
    Location 9 Sandwich Print Artwork JPG, PNG, EPS, AI
    Location 9 Sandwich Print (Text Only) usa usa usa usa usa

    Page URL:

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    JotForm Support

    Answered by EltonCris on December 22, 2013 at 03:48 AM


    Recreate your email notification, that should fixed it. That happens when the field tags e.g. {name} on your email notification failed to update when you made changes to your form and to your email notification.

    To recreate your email notification, simply delete the existing notification and create a new one.

    Happy holidays!