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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can no longer add break tags in form label?

    Asked by lbf on December 21, 2013 at 10:32 PM

    This is something I've always done on my Jotforms to make the text flow better. Now it seems something has changed and I can longer add a break tag in the text to go onto the next line as they have no effect.

    Anyone know why this would have changed?

    form label label break tags style size font next
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    JotForm Support

    Answered by EltonCris on December 22, 2013 at 04:02 AM

    Hi,

    That's maybe due to the filtration imposed on the field labels to prevent any malicious codes. However, I think <br> tag is still useful so let me address your concern to our developers so they can review this.

    We will let yo know here once the said function is reversed. Thanks!

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    JotForm Support

    Answered by EltonCris on December 22, 2013 at 04:05 AM

    For the meantime, you can use CSS Inject feature to limit your label display and to bring down others to a new line. http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    If you need further assistance with this, let us know here. Thanks!

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    JotForm Support

    Answered by kenneth on December 22, 2013 at 05:23 AM

    We decided to get rid of any tags on labels. But just now, we changed how this works.
    We now allowed some tags for a better and wide customization of label text.
    Please confim if this work from you end, otherwise report it back.

    ~HAPPY HOLIDAYS~ 

    Thanks,
    Kenneth

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    Answered by lbf on January 08, 2014 at 02:16 PM

    Hi guys,

    Thanks for the quick and helpful responses. I can confirm that
    tags now work in the label text (thanks for addressing that) but now they are no longer working in Sub Label text. Would it be possible to also change this back as I need to use a
    tag when the sub label is too long to fit on one line - as my forms are quite narrow, this happens quite often.

    Thanks again.

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    Answered by EliezerN on January 08, 2014 at 04:43 PM

    @Dan

    Could you please confirm that <br> tags are working for you in Sub labels? I tested it and it is working fine from my side:

    Please inform us if you need further assistance.

    Thanks

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    Answered by lbf on January 08, 2014 at 06:54 PM

    Hi Eliezer, I've just checked and it's still not working. I also created a new form as a test and it's the same.

    The author information sub label is supposed to have a < br > in it but it's still all on one line and breaks the layout.

    Thanks in advance,

    Dan

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    Answered by Cesar on January 08, 2014 at 09:28 PM

    I have cloned your form and performed the <br> on it. 

    Example Form:
    http://form.jotformpro.com/form/40078046652958

    Do let us know if you need further assistance, Thank you.

     

    Screenshot:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23133_ss.png

    Related Article:

    How-to-Clone-an-Existing-Form-from-a-URL

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    JotForm Support

    Answered by kenneth on January 08, 2014 at 10:37 PM

    Okay, reopening this ticket since its still related to <br> things. Will update you on this thread once we fixed the issue.

    Thanks for taking time to test. we appreciate it.

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    Answered by lbf on January 09, 2014 at 02:52 PM

    Thanks Kenneth.

    Cesar, thanks but that's the field label you've added the <br> to (which was the orignal problem but that was already fixed). I'm now talking about the sub label that is so long it's breaking the layout - the <br> tags don't work there.

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    JotForm Support

    Answered by EltonCris on January 09, 2014 at 05:03 PM

    @lbf

    Thanks. I was also able to reproduce the problem on sub labels. You will be informed here once this is rectified.

    Regards!

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    JotForm Support

    Answered by kenneth on January 09, 2014 at 08:27 PM

    @lbf


    on sublabels that you can double click to edit were working fine for example fullname or address. But on sublabels that you can only edit on the toolbar I was able to replicate the issue.

    Can you confirm if you encounter the same thing? Have you tried editing the sublabels that you can double click as I mentioned above and to the one for toolbar only?

    Thanks

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    Answered by lbf on January 11, 2014 at 09:32 AM

    That's correct Kenneth, that's the problem I'm having.

  • Profile Image

    Answered by lbf on January 14, 2014 at 02:07 PM

    Any news on this issue? The <br> tags are still not working in the sub labels and it's really important for my layout.

    Thanks

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    JotForm Support

    Answered by ardy0689 on January 14, 2014 at 03:26 PM

    @lbf. I tested this again and I can still replicate the issue of not accepting <br> tags from sublabels that can be edited from the toolbar. I think this is still in progress by our developers. Nevertheless, rest assured that we will update you here if this issue is fixed. Thank you

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    JotForm Support

    Answered by kenneth on January 16, 2014 at 04:23 AM

    Hi thank you for your patience. This should be okay now[again].

    Please report back if the problem still persist. Let us know if you need further assistance.

    Thanks

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    Answered by lbf on January 16, 2014 at 02:41 PM

    Perfect. Thanks for the help. I'm always impressed with the JotForm support.

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    Answered by Jw_Law on April 24, 2014 at 06:14 AM

    Hi i would like to know why isn't the "
    " tag working when i tried to type it directly into either the questions and the options? I have translated my option answer to 3 language therefore i will have to separate each question into a new line b

    ut unfortunately i have only been met with failure to do so.  It shows in the form builder but not in the actual form.

    I hope there will be other alternatives as it is pretty important for me to be able to separate them into a new lines.

     

    Thank you.