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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect address after completing paypal (using secure form)

    Asked by hkcbaottawa on December 22, 2013 at 08:59 PM

    I set up a personalized Thank You message at the end of my form. After Paypal payment is complete, the page redirects to an error page. The error seems to be that there is an addtional 's' in the URL.  The URL comes up like this:


    But when the addtional s is deleted (in red above), the page loads just fine.

    Please see attached screen shots.

    Page URL:

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    JotForm Support

    Answered by EltonCris on December 23, 2013 at 12:48 AM


    Thanks for reporting and apologies for this inconvenience. I have now escalated this problem to our developers so they can investigate this further.

    You will be informed here whatever updates they may provide. 

    Thanks and happy holidays!

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    JotForm Support

    Answered by NeilVicente on December 30, 2013 at 02:33 AM

    Fixed. Let us know if the problem persists.