What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended

    Asked by HRNNG on December 23, 2013 at 04:30 AM

    Why is my account suspended? I have never tried to attempt any Phishing attack so WTF JotForm.... WTF

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    Answered by Wtfuck on December 23, 2013 at 04:35 AM

    same problem here.. :(

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    Answered by HRNNG on December 23, 2013 at 04:39 AM

    I am very unhappy with Jotform here, All my forms are down in Peak times for use during the holidays, and they never even notified me... I logged on last week to fix a code, was fine, logged on tonight - blocked! for what I have no idea, I don't use a form that contains any credit card information, I have a secure merchant/cart to process those types of sensitive information forms.

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    Answered by HRNNG on December 23, 2013 at 04:40 AM

     my extra question is..... is JotForm even "open" over this time of year, or am I forced to move to a competitor to up hold the end JotForm has failed?

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    JotForm Support

    Answered by Welvin on December 23, 2013 at 07:34 AM

    Hi,

    Our sincere apologies for the trouble and inconvenience this may have caused. Our developers have already fixed the issue with account suspension. I have whitelisted the IP Address so to be sure.

    Please kindly check again and let us know if the issue is still there. Please be sure to clear cache, do it quickly with CTRL + F5 for Windows and CMD + Shift + R for MacOS.

    Thanks