When receiving Emails back with form info, its leaving a few blank...

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    Asked on June 20, 2011 at 01:22 PM

    I have 2 fields that are being left blank (that are required) when I receive them in the email. They do however show up when logging into my acct, and even exports excel or csv files. They are both somewhat large dropdowns such as Model (of a car, about 50) and which state, again with 50 options. Any idea why its not coming through on my email notification? I already tried deleting these, and recreating them within the document but no luck there. Thx!

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    Answered on June 20, 2011 at 06:54 PM

    Hi Sinister

    There's nothing wrong with the fields. It's the notification that needs deleting and replacing with a new one. I tested a clone of your form and got the same result you did but once the notification was replaced with a new one, all of the anwers came through just fine in the email.

    To delete the current notification:

    Setup & Embed tab > Email Alerts > Notification >
    Delete E-mail > OK > save the form

    To add a new notification:

    Setup & Embed tab > Email Alerts > Add New Email >
    Notification Email > Enter recipient email addresses,
    separated by commas > Next > edit the subject to suit >
    Finish > save the form

    Please let us know if this solution worked for you as well and if there's anything else related to our product with which you require assistance. Our team will gladly to help in whatever way we can.


    ~ Wayne