What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account re-activated all data gone!

    Asked by steenbergen on December 23, 2013 at 04:51 AM

    Hi,

    My account was suspended for suspected phishing?!? Now seems re-activated but all my data is gone!

    I've spent hours customizing the layout and integrating it with my Zoho CRM, and now you're telling me it's GONE?

     

    Please fix this, i now also lost the backup of all my form submissions.

     

    Not amused,

    Maurice

    all Submissions layout crm zoho
  • Profile Image

    Answered by mauricesteenbergen on December 23, 2013 at 04:58 AM

    In addition: for a company that handles contact via e-mail so well, I never received a notice that my account was suspended. Besides that, I'm not a phisher, I'm a hard working freelancer trusting Jotform to take care of my valuable client contacts. Your anti-phishing software might be a bit trigger happy.

  • Profile Image

    Answered by mauricesteenbergen on December 23, 2013 at 05:01 AM

    Data seems to be restored now, form works again.

    Please review this anti-phishing policy, it's ridiculous.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 23, 2013 at 07:45 AM

    Hi,

    Our sincere apologies for the trouble and inconvenience this may have caused. The issue is already fixed by our developers. Please kindly re-check and inform us here if you can still see an issue.

    Thanks