Account re-activated all data gone!

  • Profile Image
    steenbergen
    Asked on December 23, 2013 at 04:51 AM

    Hi,

    My account was suspended for suspected phishing?!? Now seems re-activated but all my data is gone!

    I've spent hours customizing the layout and integrating it with my Zoho CRM, and now you're telling me it's GONE?

     

    Please fix this, i now also lost the backup of all my form submissions.

     

    Not amused,

    Maurice

  • Profile Image
    mauricesteenbergen
    Answered on December 23, 2013 at 04:58 AM

    In addition: for a company that handles contact via e-mail so well, I never received a notice that my account was suspended. Besides that, I'm not a phisher, I'm a hard working freelancer trusting Jotform to take care of my valuable client contacts. Your anti-phishing software might be a bit trigger happy.

  • Profile Image
    mauricesteenbergen
    Answered on December 23, 2013 at 05:01 AM

    Data seems to be restored now, form works again.

    Please review this anti-phishing policy, it's ridiculous.

  • Profile Image
    Welvin
    Answered on December 23, 2013 at 07:45 AM

    Hi,

    Our sincere apologies for the trouble and inconvenience this may have caused. The issue is already fixed by our developers. Please kindly re-check and inform us here if you can still see an issue.

    Thanks