content in contact form doesn't display unless I refresh browser - help

  • Profile Image
    mkhouzam
    Asked on June 20, 2011 at 04:21 PM

    hi pleae check out this form on my temp site, http://support.tekinblack.com/tbe , click on the contact us link on header menu, the form appears with no problem as a pop up. close the form using the X mark. Then try clicking on Contact us again, the pop up appears with no content.

     

    thanks

  • Profile Image
    NeilVicente
    Answered on June 21, 2011 at 10:38 PM

    Hi,

    This issue might have been caused by conflicts with your jQuery Fancybox scripts and the scripts responsible for displaying the form, since you're using Embed <> scripts.

    Try using iframe codes instead.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

    Let me know how this solution works for you.


    Neil

  • Profile Image
    mkhouzam
    Answered on June 25, 2011 at 05:15 AM

    Hi Neil, tried the iframe code still same problem.

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    abajan
    Answered on June 25, 2011 at 10:54 PM

    Hi mkhouzam

    A search for a solution to your problem led me to this page. I don't know how good your JavaScript coding skills are but according to the link, it appears that this part of your source code needs to be edited in some manner. Alternatively, perhaps using Fancybox version 1.3.1 might also do the trick.

    Please keep us posted.


    ~ Wayne