What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FORM DISABLED

    Asked by bmbb9 on June 20, 2011 at 05:31 PM

    Hi, we are very upset, because, we pay a renew monthly form the last friday to the account "bmbb9" and the credit card pay was accepted, so, we need urgent solution. 

     

    Bmcolombia.

    Our Mail. Info@bmcolombia.com

     

    Page URL:
    www.bmcolombia.com/test

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    JotForm Support

    Answered by NeilVicente on June 21, 2011 at 10:25 PM

    Hi,

    Your account is currently subscribed as Premium, and Premium accounts are limited to 1000 monthly submissions. You have exceeded your monthly limit that is why your forms were disabled.

    Since your subscription started on the 26th of May, the submissions counter is expected to reset on the 26th of June, and that is if you pay your monthly fee for the next month. Only then will your forms be re-enabled.

    You may also choose to upgrade to a Professional subscription to enjoy a higher submissions limit.


    Neil