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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The coupon does not work on my order form. How do I fix this?

    Asked by bexpham on December 23, 2013 at 05:40 PM
    Page URL:
    http://form.jotform.co/form/33278199845874

    order form does not work
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 23, 2013 at 09:05 PM

    Have you followed this guide?

    How To Add Coupon Code in the Payment Form

    Please let us know if further assistance is needed after following the steps explained on it

  • Profile Image

    Answered by bexpham on December 24, 2013 at 12:18 AM

    Hi, yes I have the coupon option appears but once I click "Place Order" the coupon discount does not apply. The coupons I added were ONLINE20 to save 20%  off and SAVE25 to save 25% off the 7 page option.

  • Profile Image

    Answered by bexpham on December 24, 2013 at 12:19 AM
    Hi, yes I have the coupon option appears but once I click "Place Order" the coupon discount does not apply. The coupons I added were ONLINE20 to save 20% off and SAVE25 to save 25% off the 7 page option.
    Kind regards,
    Rebecca
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 24, 2013 at 02:29 AM

    Hello Rebecca,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that the coupon code is working normally. I am not able to replicate the issue which you are having. I used both the coupon codes and it does change the amounts. Please check the screenshot below:

    Please ensure that after coupon code input, you click on the "Apply" button

    Upon redirect to the PayPal payment page, the order summary also displays the discounted price:

    Have you embed this form in your webpage where this discount coupon is not working?

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by bexpham on December 24, 2013 at 06:12 PM
    Hi,
    I just embed my form and tried again - it worked! Thanks for your help!
    Kind regards,
    Rebecca
    ...