The coupon does not work on my order form. How do I fix this?

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    bexpham
    Asked on December 23, 2013 at 05:40 PM
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    Jeanette
    Answered on December 23, 2013 at 09:05 PM

    Have you followed this guide?

    How To Add Coupon Code in the Payment Form

    Please let us know if further assistance is needed after following the steps explained on it

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    bexpham
    Answered on December 24, 2013 at 12:18 AM

    Hi, yes I have the coupon option appears but once I click "Place Order" the coupon discount does not apply. The coupons I added were ONLINE20 to save 20%  off and SAVE25 to save 25% off the 7 page option.

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    bexpham
    Answered on December 24, 2013 at 12:19 AM
    Hi, yes I have the coupon option appears but once I click "Place Order" the coupon discount does not apply. The coupons I added were ONLINE20 to save 20% off and SAVE25 to save 25% off the 7 page option.
    Kind regards,
    Rebecca
    ...
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    ashwin_d
    Answered on December 24, 2013 at 02:29 AM

    Hello Rebecca,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that the coupon code is working normally. I am not able to replicate the issue which you are having. I used both the coupon codes and it does change the amounts. Please check the screenshot below:

    Please ensure that after coupon code input, you click on the "Apply" button

    Upon redirect to the PayPal payment page, the order summary also displays the discounted price:

    Have you embed this form in your webpage where this discount coupon is not working?

    We will wait for your response.

    Thank you!

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    bexpham
    Answered on December 24, 2013 at 06:12 PM
    Hi,
    I just embed my form and tried again - it worked! Thanks for your help!
    Kind regards,
    Rebecca
    ...