What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PROBLEMS WITH MY FORM

    Asked by SaraiMarcano on December 23, 2013 at 08:21 PM

    Hi i have a problems with my form in facebook, some people can not view the form https://www.facebook.com/SaraiMarcanoB/app_190322544333196

    Page URL:
    https://www.facebook.com/SaraiMarcanoB/app_190322544333196

    www
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    JotForm Support Manager

    Answered by Jeanette on December 23, 2013 at 08:48 PM

    When I click on "Like" then I'm able to display the form. We always do recommend Google Chrome for an optimal visualizing of the form

     

    If the problem persists, please provide us further details and/or screenshots, so we can further assist you

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    Answered by SaraiMarcano on December 30, 2013 at 05:01 PM

    Hi, the problem persist, this time in mozilla firefox browser. 

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    Answered by Cesar on December 30, 2013 at 07:34 PM

    I just tested the access on the form through facebook. It appears to be working on my firefox browser logged in or not. Kindly check if the issue persists at this time. Thank you.

     

    Screenshot:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22733_facebookform.png

     

    Thank you.

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    Answered by SaraiMarcano on December 30, 2013 at 08:42 PM

    Yes i resolve the problem, the problem its when i put the iframe code, the form its put without https, for example Jotform bring me this url into the iframe code:

     

    http://form.jotform.com/form/11424349295

     

    And when i put this url with https the form appers in mozilla browser

     

    https://form.jotform.com/form/11424349295

     

    I hope its usefull.

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    JotForm Support

    Answered by Welvin on December 31, 2013 at 12:02 AM

    Yes, we recommend using the SSL Version of the form when embedding it to a Facebook Fan Page. Facebook doesn't accept non-secure content so the form secure URL is required so your users/customers would be able to see it.

    Just a small correction. The URL should start from https://secure or https://www NOT https://form. Check this guide: Setting Up a Secure or SSL Form.

    Thanks