Why im i not receiving an email notification when a customer fills up my form?

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    Asked on December 23, 2013 at 11:04 PM

    I do not receive an email notification when a customer fills out my form.

    The only way i can check is if i come to jotform.com

    please let me know why

    my email is budgettranscription@gmail.com

    thank you.


    And where can i go to find the files which users of my website upload to dropbox? i checked dropbox but i couldnt find anything. thanks

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    Answered on December 23, 2013 at 11:49 PM


    You have two notifications with email recipient "budgettranscription@gmail.com". I also tested your form here and it went through fine as indicated on the mail logs.

    /var/log/jotform/smtpEMAIL.log:[23/Dec/2013:23:38:36 -0500] NoUserName SendMail to budgettranscription@gmail.com from budgettranscription@gmail.com Last-Form-ID :  IP : Form-ID: 33568096290462

    You should received this test submission with your email. I would suggest checking your spam folder as well. The email was successfully delivered by Jotform according to the log above.

    There should be a separate folder created within your Dropbox depending on your folder setup on the Dropbox Integration Wizard. Open that folder, and you should find the files uploaded from your form.

    If the dropbox issue still persists, please create a new thread about it so we can focus on rectifying that issue without changing the main topic on this thread.