What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can forms be submitted while I am editing them? Or does the form temporarily close until I am finished? Can someone give me a quick answer please?

    Asked by Keystonemerch on December 24, 2013 at 09:03 AM
  • Profile Image

    Answered by jedcadorna on December 24, 2013 at 09:33 AM

    @Keystonemerch,

    As far as I know user can still submit to your form while you are editing but the changes may not effect the submission ex. You added a field and the user just made there submission. The data may not be as real time while editing as it triggers only when the submit button is pressed and the updated field will only show once the use refresh the form or web page. Sometimes you might get an error or user might get an error. This is just based on my own understanding on how data is being pulled and inserted to database.

  • Profile Image

    Answered by Keystonemerch on December 24, 2013 at 09:37 AM

    Thank you.

  • Profile Image

    Answered by Keystonemerch on December 24, 2013 at 09:59 AM

    I just tried to edit a form. As I am entering new information it tells me

     

    There was an error on the page. Try reloading the page.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 24, 2013 at 10:32 AM

    Hello, 

    In addition to my support colleagues: 

    The autosave feature deliveres your changes to the database while you are editing, so it is understandable if form submissions woud not be able to go through, since every attribute that you change on the form fields may not correspond to the submission data validation... in other words, submitting data to a form while editing it on your form builder may generate some errors. 

    I would imagine you want a situation where you can edit a form while it is live on the site, and deliver the edits that you made when you are ready, or when you do not expect your users to be filling it. 

    You can disable the autosave feature and have the changes cached on your browser, then click the 'save' button on the top left when you are ready. 

    Just right-click on any blank part of your form: 

     

    Please use this feature with care, as cached changes are dependent on your browser's capability to store the information correctly, and submit it as expected.  

    In disabling this feature, we would reccomend using Chrome or Firefox browsers with the latest updates and Javascript enabled.

    Here is a great resource for checking your browser for this: http://www.whatismybrowser.com/

    Please let us know how we can assist further.