What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
send both, a auto responding email to the client plus a notification email to meAsked by budgettranscription on December 24, 2013 at 12:10 PM
It seems I am only able to receive one of the 2. Please let me know what the problem is. Thank you
We apologize for this inconvenience. Upon investigating the form, you have improper settings on your Notifications and Autoresponder.
All Notifications(3): You left the "Sender Name" as blank you should set it to "JotForm" or "Full Name"
Autoreponder: The only reason why you are not receiving the autoresponder is because you have not set your Recipient email and left it blank. Please map or set it to an Email textbox
I have also checked your email addresses on the Notifications if it is listed in our bounce list but they are not. They should work fine after doing the above correctiosn. For more information, please refer to: How to setup email alerts to prevent email bouncing related issues.
Please let us know if this issue persists. Thank you