What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want my money back!!!!

    Asked by ddweb on December 24, 2013 at 06:12 PM

    Hello, I received an invoice that you take me money from my card without reason.  I have use your service before a month but you take me money and this month !!!! I want my money back !!! And to remove my credit card from the account.  I will make everything for giving me the money back. 

    credit card hello and
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    JotForm Support Manager

    Answered by Jeanette on December 24, 2013 at 06:30 PM

    Not a problem, we will refund your money right away.

    Even though our subscriptions are based on recurring monthly/yearly charges, we always encourage our customers to cancel anytime

    Sorry if any inconveniences were caused with this.