What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade of subscription

    Asked by thelionpride on June 21, 2011 at 04:20 AM


    We upgraded our subscription (To Premium) last month as we went over the allocated submissions. I went through the cancellation process at the beginning of this month (back to Free).

    We have however been billed again.


    Can you please rectify.


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    JotForm Support

    Answered by liyam on June 21, 2011 at 06:23 AM

    Hello thelionpride,

    I have looked into your account and your account and it seems that you were unable to properly cancel your subscription.

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have cancelled your subscription for you.  You will not going to be charged again.  Your account will stay premium until the time you have paid for expires.  You are scheduled for downgrade on July 21, 2011.

    If you have other questions or concerns, or if you have further issues you would like to clarify, please do let us know.  We'd be happy to assist.

    Thank you for using Jotform!