Downgrade of subscription

  • Profile Image
    Asked on June 21, 2011 at 04:20 AM


    We upgraded our subscription (To Premium) last month as we went over the allocated submissions. I went through the cancellation process at the beginning of this month (back to Free).

    We have however been billed again.


    Can you please rectify.


  • Profile Image
    Answered on June 21, 2011 at 06:23 AM

    Hello thelionpride,

    I have looked into your account and your account and it seems that you were unable to properly cancel your subscription.

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have cancelled your subscription for you.  You will not going to be charged again.  Your account will stay premium until the time you have paid for expires.  You are scheduled for downgrade on July 21, 2011.

    If you have other questions or concerns, or if you have further issues you would like to clarify, please do let us know.  We'd be happy to assist.

    Thank you for using Jotform!