What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails wont come through

    Asked by Karma on December 26, 2013 at 02:27 PM

    No matter how many times i update my email to say - karma.bertelsen@gmail.com, the test emails and notifications emails always go to 'karma.bertelsen@gmail.co,' which is clearly an invalid email.

    How do i make sure it send to my correct email, ending in '.com' not '.co,'

    This is the message: 

     

    Message From Jotform

    Test email sent to default email address: karma.bertelsen@gmail.co,
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 26, 2013 at 03:01 PM

    Thank you for contacting us.

    That usually happens when account email address is wrong under Account Profile page.

    It seems that you do not have registered account with us, so I would like to recommend you to sign up for a Free account. Your form is supposed to be automatically transferred from your current Guest account to the new registered account.

    Please let us know if you need any further assistance on this. We will be happy to help.