Emails wont come through

  • Profile Image
    Karma
    Asked on December 26, 2013 at 02:27 PM

    No matter how many times i update my email to say - karma.bertelsen@gmail.com, the test emails and notifications emails always go to 'karma.bertelsen@gmail.co,' which is clearly an invalid email.

    How do i make sure it send to my correct email, ending in '.com' not '.co,'

    This is the message: 

     

    Message From Jotform

    Test email sent to default email address: karma.bertelsen@gmail.co,
  • Profile Image
    Mike_T
    Answered on December 26, 2013 at 03:01 PM

    Thank you for contacting us.

    That usually happens when account email address is wrong under Account Profile page.

    It seems that you do not have registered account with us, so I would like to recommend you to sign up for a Free account. Your form is supposed to be automatically transferred from your current Guest account to the new registered account.

    Please let us know if you need any further assistance on this. We will be happy to help.