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  • Profile Image

    I have problems receiveing email

    Asked by Francisco Cobos on June 21, 2011 at 10:41 AM

    Dear Jotform,

     

    Lately we have been experiencing troubles receiving emails and we do receive on the data base reports but not thru email. We have already checked bulk, spam and others and it is not the problem. It seems to be that something is not working properly when you handle the data and you send it to the selected emails we input.

    Can you help us? We used this service for very serious information that is not arriving well.

    Until now it has been working almost ok but since a couple of weeks not.

    Thanks

    Regards,

  • Profile Image
    JotForm Support

    Answered by liyam on June 22, 2011 at 12:30 AM

    Hello Francisco,

    I have looked into our email logs and noticed that your email server dosniha.com seems to have some connection problems.  You may ask your webhost or email service provider regarding this matter.  Here is a chunk of the email logs that we have:

    Current Server: Jun 21 15:17:46 yang sm-mta[6719]: p5LFQPHX032431: to=<fcobos@dosniha.com>,
    delay=03:51:21, xdelay=00:00:00, mailer=esmtp, pri=2017759, relay=mail.dosniha.com.,
    dsn=4.0.0, stat=Deferred: Connection timed out with mail.dosniha.com.
    Jun 21 15:30:16
    yang sendmail[28013]: p5LJUF98028013: to=fcobos@dosniha.com,
    ctladdr=noreply@jotform.com (1004/1004), delay=00:00:01, xdelay=00:00:01,
    mailer=relay, pri=37425, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0,
    stat
    =Sent (p5LJUFOm028014 Message accepted for delivery)
    Jun 21 15:30:58
    yang sm-mta[28021]: p5LJUFOm028014: to=<fcobos@dosniha.com>,
    delay=00:00:42, xdelay=00:00:42, mailer=esmtp, pri=127622, relay=mail.dosniha.com.
    [67.18.224.206], dsn=4.0.0, stat=Deferred: Connection timed out with mail.dosniha.com.
    Jun 21 15:31:02
    yang sm-mta[13263]: p5LI7sld003911: to=<fcobos@dosniha.com>,
    delay=01:23:08, xdelay=00:00:00, mailer=esmtp, pri=577788, relay=mail.dosniha.com.,
    dsn=4.0.0, stat=Deferred: Connection timed out with mail.dosniha.com.

    monk:
    Jun 21 21:07:13 monk sm-mta[5288]: p5M13D34005286: to=<fcobos@dosniha.com>,
    ctladdr=<noreply@jotform.com> (1002/1003), delay=00:04:00, xdelay=00:04:00,
    mailer=esmtp, pri=123957, relay=mail.dosniha.com. [67.18.224.206],
    dsn=4.0.0, stat=Deferred: Connection timed out with mail.dosniha.com.
    Jun 21 21:14:29
    monk sm-mta[6949]: p5M0uHHK031120: to=<fcobos@dosniha.com>,
    ctladdr=<noreply@jotform.com> (1002/1003), delay=00:18:12, xdelay=00:00:00,
    mailer=esmtp, pri=213937, relay=mail.dosniha.com., dsn=4.0.0,
    stat
    =Deferred: Connection timed out with mail.dosniha.com.

    Please keep us posted with the results.

    Thanks,

    Liyam