What are you doing?

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    Asked on June 21, 2011 at 12:29 PM

    I'm sorry guys, but are you taking the micky or what? I emailed you guys yesterday because you sent me an email telling me that I had gone over my allotted 10 ssl submissions per month and that you were going to disable my jot form until I upgraded to a paid for account. I thought this was highly strange because all of a sudden I received above the normal average of enquires yesterday and thought that you guys were somehow generating these enqiries to make me upgrade to a paid for site.

    You replied to my email saying that the code for our jot form on our website was embbedded http, something or other and that this was why it had pushed up our ssl submissions. you sent me a knew code to paste on to our website and told me that you were going to lift the block on our website. I cut and pasted the new code to our webhost who changed the code over to the one you sent me. He told me that everything was sorted and ok now!

    This afternoons, I get an email from you telling me you have disabled the jot form on our website? What are you doing? Why have you done this when you told me that you had lifted the block yesterday?

    Also. My webhost told me that you are misleading when you tell us that people can send us securely their private details and that the only people who have access to it is them, you and me. Every time I get an email generated via our jot form, it has the form including the guest private details on it. Apparently Emails are notoriously un secure?

    please come back to us as this feels like we are being misled and ripped off!


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    Answered on June 21, 2011 at 12:58 PM

    Hi Mumabumble,

    Sorry, that email is generated automatically when someone goes over their limit.  Customer satisfction is very important to us and we will be sure to do everything possible to resolve this issue.

    I have logged into your account and see that you have 220 new submissions on your form.  I added the IP address to your submissions, just to see if your form was getting spammed by somebody, but all of the IP addresses for the submissions are different.  It looks like you are genuinely getting a big increase in traffic.  Have you recently started some new advertising campaign?  Or perhaps recieved a review from a popular website?  Take a look at your submissions for the form and you will see what I mean.

    I see that you were asked to change from https to http.  That was because https (ie http with SSL - a secure form of http) is limited to 10 submissions per month for free users. 

    If you were using https then any submitted details would be secure, http is less secure since it lacks any encryption.  Yes you are correct that email is insecure.  Unfortunately that cannot be easily solved and if you really need to ensure privacy then you should remove the any sensitive fields from the email notification.  Just open your form in the form builder, select Email Alerts, then select your notification and edit out the private details.  You can still see these details by logging into Jotform and looking at your submissions page.

    Please get back to me if you have any further question and I'll do my best to sort it out for you.