why are we not getting form submission confirmation emails?

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    aleduc
    Asked on December 27, 2013 at 10:41 AM

    For some reason we stopped receiving form submission confirmation emails.  We are now required to login and check submissions manually.  Has anything changed in your policy

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    EliezerN
    Answered on December 27, 2013 at 11:40 AM

    We apologize for the inconveniences this may have caused.

    First of all, let me inform you this issue is not related with our policy.

    After checking the email settings of your form notifications I found that your second Notification is not correctly setup:

    Please make sure to select one of our noreply@... emails or add your own custom Email address for the option Sender Email. For Reply-to Email choose the Email field of your form.

    That could be the reason why you are not getting the Notifications in your email. Please make sure to check your spam/junk folder, it is possible that emails are being flagged as spam. Now, to avoid this kind of issues please follow the instructions of this guide: How to setup email alerts to prevent email bouncing related issues

    Please inform us if you need further assistance with this.

    Thanks