not getting Notification emails

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    simracing22
    Asked on December 27, 2013 at 11:08 AM

    Hello,

      Were not getting submissions emailed to us. please help

    Thank you!

  • Profile Image
    EliezerN
    Answered on December 27, 2013 at 12:18 PM

    While checking your form https://www.jotform.com/form/20294608503 I found that your email was in the bounce list, that's why you are not getting the Notifications:

    Result: orders@hollysoil.com was IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<00000143213=ff91d-4d2ee767-5d92-4022-915a-ecde7883a736-000000@amazonses.com>) with the =subject of (Hollys) matches a profile the Internet community may consider s=pam. Please revise your message before resending.'

    I already removed your email from the list, but let me inform you this was probably because the email settings are not correctly setup:

    So, in order to avoid this kind of issues please follow the instructions of this guide: How to setup email alerts to prevent email bouncing related issues

    Please inform us if you need further assistance with this.

    Thanks

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    simracing22
    Answered on December 27, 2013 at 02:15 PM
    Hello We are still not receiving our orders from jotform there must be a way to fix this, we have not had any problems for the last 6 months and now within the last 2 weeks we can not receive our orders and we haven't change nothing, doesn't make no sense. please help
    ...
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    Mike_T
    Answered on December 27, 2013 at 03:05 PM

    In the first place, your email provider considered email notification(s) as spam, so that your email address was added to our bounced list. Since EliezerN removed your email address from the bounced list, the messages are being sent:

    Please check your Spam/Junk folder. You can also contact Networksolutions Support to see if they can help you with whitelisting email notification, so that they will not be considered as spam on your side.