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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not getting Notification emails

    Asked by simracing22 on December 27, 2013 at 11:08 AM

    Hello,

      Were not getting submissions emailed to us. please help

    Thank you!

    Emails Submissions hello
  • Profile Image

    Answered by EliezerN on December 27, 2013 at 12:18 PM

    While checking your form https://www.jotform.com/form/20294608503 I found that your email was in the bounce list, that's why you are not getting the Notifications:

    Result: orders@hollysoil.com was IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<00000143213=ff91d-4d2ee767-5d92-4022-915a-ecde7883a736-000000@amazonses.com>) with the =subject of (Hollys) matches a profile the Internet community may consider s=pam. Please revise your message before resending.'

    I already removed your email from the list, but let me inform you this was probably because the email settings are not correctly setup:

    So, in order to avoid this kind of issues please follow the instructions of this guide: How to setup email alerts to prevent email bouncing related issues

    Please inform us if you need further assistance with this.

    Thanks

  • Profile Image

    Answered by simracing22 on December 27, 2013 at 02:15 PM
    Hello We are still not receiving our orders from jotform there must be a way to fix this, we have not had any problems for the last 6 months and now within the last 2 weeks we can not receive our orders and we haven't change nothing, doesn't make no sense. please help
    ...
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    JotForm Support

    Answered by Mike_T on December 27, 2013 at 03:05 PM

    In the first place, your email provider considered email notification(s) as spam, so that your email address was added to our bounced list. Since EliezerN removed your email address from the bounced list, the messages are being sent:

    Please check your Spam/Junk folder. You can also contact Networksolutions Support to see if they can help you with whitelisting email notification, so that they will not be considered as spam on your side.