Upload limit?

  • kellyanndoll
    Asked on May 13, 2021 at 1:51 AM
    Jotform Thread 3095650 Screenshot
  • Richie JotForm Support
    Replied on May 13, 2021 at 3:30 AM

    I have checked your account and you have reached your upload limit for the free plan which is 100MB of uploaded files.

    You would have to upgrade your subscription to a paid plan to increase your limit or delete some of your submissions with the uploaded files to free up your upload space.

    Guide:https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Please note that we cannot recover deleted submission data, I would suggest you download your submission first before deleting.

    https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    https://www.jotform.com/help/356-how-to-download-the-submission-files

    Hope this information helps.

    If you have further questions, let us know.

  • kellyanndoll
    Replied on May 13, 2021 at 7:33 AM
    hi there. thanks for that.
    i have deleted all submissions and it seems to still be over? is there a trash or delete option i am missing?
    Kelly Ann Doll
    "Australia's Pinup Pocket Rocket"
    ...
  • Nikola JotForm Support
    Replied on May 13, 2021 at 8:23 AM

    Please note that the deleted submissions are moved to the Trash folder from which you need to permanently delete them to clear the space.

    1620908425 609d198956621 trash Screenshot 10

    Related Guide: How to Delete Form Submission Data

  • kellyanndoll
    Replied on May 13, 2021 at 8:43 PM

    Hi Nik, thanks so much for that. I have now done this and so there should only be 8 active submissions in the current folder, which surely wouldn't be taking up that space as it's still saying we are over.

    Can you check if i have done this properly?

    thanks so much

    kelly ann

  • Richie JotForm Support
    Replied on May 14, 2021 at 3:49 AM

    Hi Kelly Ann,

    I have checked your submission and you do have 8 submissions but with multiple uploaded files.

    Currently, you have only 46.52MB of uploaded files.

    I have cleared your form cache and you're not over the limit anymore.

    Kindly check again and let us know how it goes.