how do I cancel or drop it to free until my event next year?

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    onecreativemama
    Asked on June 21, 2011 at 04:32 PM
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    NeilVicente
    Answered on June 21, 2011 at 08:31 PM

    Hi,

    As I can see in your account status, it looks like you have already cancelled your subscription. It is scheduled to downgrade on the 19th of next month.

    Cancelling your premium or professional subscription will not affect your forms in any way. Your account will only revert back to its free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    Let me know if there is anything else you'd like to ask for assistance with. Thank you for doing business with Jotform.


    Neil