What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embed process produces someone else's form

    Asked by GFPat on June 21, 2011 at 04:41 PM

    When I follow the process to embed a form in Google Sites, a form that is not mine appears. The screenshot I provided is of the preview of my work. 

    Page URL:
    http://www.jotform.com/?formID=11700014293

    Screenshot
  • Profile Image
    JotForm Support

    Answered by abajan on June 22, 2011 at 11:18 PM

    Hi GFPat

    Let me see if I undersand you correctly. Are you saying that when you embed your Unmarried children form code into your Google Sites page, the form shown in your screenshot shows up?? That would be very peculiar.

    ~ Wayne

  • Profile Image

    Answered by GFPat on June 23, 2011 at 10:56 AM

    Yes, but that's because I didn't understand what the form ID was. Once I dug
    around some more in your Forum, I took a crack at another number and finally
    got it to appear - but only in the preview. I posted another inquiry about
    the embedding process not working correctly. When I insert the code as a
    gadget URL and set the width at 100%, it shows the full width of the form,
    but it only shows a small portion of it. When I use the iframe method, using
    the html function and pasting the code there, in the preview the form used
    to shown in its entirety but was cut off on the right hand side. Now it
    shows nothing except a long empty frame. With both methods nothing but the
    empty frame shows when I press OK or Update.

    Here is my form's URL: http://www.jotform.com/?formID=11700014293

    You folks on the support team are stars. Your replies are so prompt and
    helpful. I've looked at several other free programs, none of which have as
    many features as Jotform. Keep up the good work!

  • Profile Image

    Answered by allanftd on June 23, 2011 at 01:35 PM

    Hi GFPat,

    Please use this URL instead - http://www.jotform.com/form/11700014293 in your embed codes. It should display the form correctly now.

    Kindly update us with the results. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by GFPat on June 23, 2011 at 01:41 PM

    I tried pasting the URL in the html portion of editing Google Sites. All it displayed was the URL itself. I tried it as adding a gadget by URL and this is the message I go:

     

    Unsupported feature: org.apache.shindig.common.xml.XmlException: The element type "input" must be terminated by the matching end-tag "</input>". At: (96,116)

  • Profile Image

    Answered by allanftd on June 23, 2011 at 01:51 PM

    Sorry, I did not make myself clear in my previous post. Kindly use the Iframe embed code instead. This time, making sure that the URL is http://www.jotform.com/form/11700014293.

    I believe you already reviewed this thread so you can refer to it again for the detailed steps. http://www.jotform.com/answers/21077-Why-can-t-I-embed-my-form

    Please let us know if you need further assistance but we hope the Iframe solution should work for you.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by GFPat on June 23, 2011 at 02:47 PM

    It finally worked. I'm still not sure why the URL is needed, but (here's where I feel really stupid) after I clicked Update I wasn't clicking on Save. Live and learn ...

    Thank you so much for all your help.

  • Profile Image
    JotForm Support

    Answered by abajan on June 23, 2011 at 09:37 PM

    Really glad everything worked out, GFPat.

    Cheers :)


    ~ Wayne