What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    trouble with conditions

    Asked by TheHiveNZ on December 27, 2013 at 04:31 PM

    I have been trying for the last 2 hours now to adjust a form so it has several conditions in it. Hiding certain bits when a specific answer is given - showing things when an answer is given. It all shows up and is saved in the conditions - I've even clicked save several seperate times, logged out and back in

    I can only get one condition to work; the one where you choose bought from one business. If a person has bought from 2 businesses then I don't want them to see the questions for the 3rd,4th and 5th business. and even though it says that in the condition I have put in; it is still showing up in the form...

    When I do the preview or use the embedded code..it is just not working.

    Update:

    Just spent another half hour trying to fix it with page breaks as shown in this link: http://www.jotform.com/help/196-How-to-Hide-or-Show-Multiple-Fields-at-Once-Based-On-a-Single-Conditional-Entry but still can't get it to work

    Page URL:
    http://www.thehivenz.co.nz/order-feedback-form.html

    preview saved all and conditions
  • Profile Image

    Answered by Cesar on December 27, 2013 at 05:22 PM

    Kindly try the following example form: http://www.jotformpro.com/form/33607013810948

    I have modified the conditions like so:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22698_conditionlogical.png

    Do clone the form if you find it useful. If you do need further support, do let us know. Thank you.

     

    Related Article:

    How-to-clone-an-existing-form-from-a-URL

  • Profile Image

    Answered by TheHiveNZ on December 27, 2013 at 05:25 PM

    I'd rather know why it didn't work the way I did it so I won't come across it again.

    I see you use the number option so that is clear... but other than that what is different at the back end of it?

    and am I right in understanding from this that when I click on 'show XXX' that it will then show me the choices up to that one and will automatically leave the other ones out? So I don't have to hide things at all?

     

    Thank you though for the quick reply and help!

  • Profile Image

    Answered by Cesar on December 27, 2013 at 05:40 PM

    Yes, I used the number option as it allows us to condition using the rules, Greater Than or Lesser Than, which is not available on the field originally used. 

    Greater Than or Lesser Than conditions will allow to set a parameter when to show the fields. When using conditions we cannot for example call a field to show on two different conditional rules as it is implied that on one condition it will show and all the rest conditions that field will be hidden. The number field allows us to bypass this problem.

    Hope this clears it up a bit. Thank you.

  • Profile Image

    Answered by TheHiveNZ on December 27, 2013 at 05:43 PM

    yes, VERY helpful - thank you so much!