Emails not coming through

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    paws4thought
    Asked on June 21, 2011 at 06:13 PM

    I have just setup a form and tried testing it, although I can see it when I log into my jot form account I am not recieveing any notifications to my AOL email address and I think I have set it up correctly. Any Ideas.

    Thanks

  • Profile Image
    allanftd
    Answered on June 22, 2011 at 05:39 AM

    Hi paws4thought,

    Our mail logs indicate that your form submissions were sent properly:

    Jun 21 20:41:23 yang sm-mta[21246]: p5LLfHfq016126: to=<ricg837@aol.com>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=03:00:06, xdelay=00:00:00, mailer=esmtp, pri=1653546, relay=mailin-03.mx.aol.com. [205.188.156.193], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as 6792E380000A8)

    You may need to contact AOL Support regarding your concern. You may find this link helpful: https://www.jotform.com/faq/#7

    Another possible reason for not receiving emails might be your spam filter or junk folder settings. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If the issue still persists, please let us know Hope you find this information useful.

    JOTFORM SUPPORT