What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not coming through

    Asked by paws4thought on June 21, 2011 at 06:13 PM

    I have just setup a form and tried testing it, although I can see it when I log into my jot form account I am not recieveing any notifications to my AOL email address and I think I have set it up correctly. Any Ideas.


  • Profile Image

    Answered by allanftd on June 22, 2011 at 05:39 AM

    Hi paws4thought,

    Our mail logs indicate that your form submissions were sent properly:

    Jun 21 20:41:23 yang sm-mta[21246]: p5LLfHfq016126: to=<ricg837@aol.com>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=03:00:06, xdelay=00:00:00, mailer=esmtp, pri=1653546, relay=mailin-03.mx.aol.com. [], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as 6792E380000A8)

    You may need to contact AOL Support regarding your concern. You may find this link helpful: https://www.jotform.com/faq/#7

    Another possible reason for not receiving emails might be your spam filter or junk folder settings. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If the issue still persists, please let us know Hope you find this information useful.